Ensana Ursina Health Spa Hotel

The hotel is located in the center of the resort. Clean rooms, towels and robes for SPA. If you opt for another extra bed the rooms are very crowded. Beds are the size of a king. The pillows are not very comfortable. There is no water drinker in the rooms and no tea or coffee sachets. The meal offer for breakfast and dinner is very varied, buffet type. At dinner you receive a small bottle of water. A big minus at the table is the pastry and confectionery side. In the morning the pastry offer is limited to 2 dry products. In the evening at dinner the sweets are from the subway cake range. The hotel has its own SPA area with two swimming pools, one with salt water, warmer and one with fresh water and a hot tub but with cold water. I was in this hotel for the third time and now in the Spa area it was colder and the water colder than usual. A minus from us this year was the attitude of the Imola receptionist when we handed over the room. Although I told him that I parked at the beginning of the street on the sidewalk ( parking spaces are insufficient near the hotel ) he said I have to pay for parking even though the gentleman who was next to me and who he said he was still parked on the street and was not cashed. He told me that if I paid for parking in the city on request, he would transfer my money back. Mrs. Imola's offensive attitude was not at all suitable for the hospitality of this hotel.

Room: very small and the view on back side is really nothing. The balcony is unclean by months. Food (breakfast and dinner were paid): very bad. Seemed that all leftovers were reused. Coffee machines had beens functions but disabled...and only soluble Coffee available...but that was not Coffee. Needed to pay extra to get natural Coffee from the same hotel bar ... Only good thing there was the SPA zone...when not crowded. The sits were not even near like number...comparing the guests. Not sure how (or even if) the management thinks that everyone should be entitled to a chair in SPA zone. The cost is exorbitant for what they offer. I would not recommend this hotel to anyone.